Refund Policy

Last updated: October 1, 2026

At THE REX we want you to be happy with your purchase. If you are not, you can return your product within 7 days of receiving it, as described below.

Return Window

You can request a return within 7 days of the delivery date. Requests made after 7 days may not be accepted.

Conditions for a Return

  • The product must be unused and in the same condition you received it.
  • It must be in its original packaging, with all accessories, documents and free items.
  • Products with signs of use, damage caused by the customer, or missing parts may be refused.

Damaged, Defective or Wrong Items

If your product arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and clear photos or a short video. We will arrange a replacement or a full refund, and we will cover the return shipping.

How to Request a Return

  1. Contact us on WhatsApp or phone at +966507120564, or email shopbyrex@gmail.com, with your order number.
  2. Tell us the reason for the return and send photos if the product is damaged or defective.
  3. Wait for our confirmation and return instructions. Please do not send the product back before we confirm.

Return Shipping

If you are returning the product because you changed your mind, the return shipping cost is paid by the customer. If the product is damaged, defective or incorrect, we pay for the return shipping.

Refunds

After we receive and inspect the returned product, we will let you know if your refund is approved. Approved refunds are sent to your original payment method. The time it takes to appear in your account depends on your bank or payment provider. Original shipping fees are not refunded unless the return is due to our error.

Exchanges

If you would like a replacement for a defective item, contact us within 7 days of delivery and we will help you.

Contact Us

  • Phone / WhatsApp: +966507120564
  • Email: shopbyrex@gmail.com